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Refund Policy

DSH Refund Policy

ALL SALES ARE FINAL.  If you wish to cancel any order, you must contact Da Shopping Hub before the item has shipped in order to qualify for a partial refund. Special and Custom (i.e. guitars, music instruments, etc.) orders cannot be cancelled once the manufacturing process has begun. 

Please allow 1-6 weeks for your item(s) to ship. Some Special and Custom orders may take up to 6-8 weeks to ship due to production*.  Please be advised that some orders may ship in separate containers. 

All sales are final but Da Shopping Hub will offer refunds for defective and/or broken items ONLY. Refunds for cancelled items are subject to a 20% re-stocking fee. All refunds are subject to bank policies. 

If you have questions about your order or whether you qualify for a refund, please email us at or call our customer service line at 1 (800) 575-1827 (Monday-Friday, 11am-5pm PST).

*At DaShoppingHub we take pride in providing you quality, custom work. The manufacturing process for Custom orders can take up to 4-6 weeks. Feel free to check the status of your order any time by emailing us at